These Buyer Terms (the “Terms”) govern your use of the Hypena platform (the “Platform”), operated by Hypena LLC (“Hypena”), when you order printing from the independent print shops presented on it (each, a “Production Partner”). By creating an account, ticking the acceptance box at checkout, or placing an order, you agree to these Terms. No separate document needs to be signed.
1. Role of Hypena and of the Production Partner
Every order placed on the Platform is a contract between you and the Production Partner that manufactures it. The Production Partner is the seller: it sets the price, produces the goods, issues the fiscal receipt for the sale, and is responsible for the goods conforming to what you ordered. Hypena operates the Platform and acts on the Production Partner's behalf and under its instructions: it presents the Partner's catalogue and prices, receives your order, collects your payment as the Partner's agent, keeps the order record, and handles your complaints and refunds as set out in section 11. Hypena does not manufacture printed goods.
2. Eligibility & Accounts
- You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Platform.
- You agree to provide accurate, current information when creating an account and to keep your contact details up to date.
- You are responsible for safeguarding your credentials and for all activity that occurs under your account.
- Hypena may suspend or terminate accounts that violate these Terms, applicable law, or the rights of others.
3. Placing Orders
When you place an order you make a binding offer to the selected Production Partner. The Partner accepts or declines it within the response time shown on its profile; a declined or expired order is not charged, or is refunded in full. Prices, turnaround times and delivery options are set by the Partner and are fixed once the order is confirmed. Because every order is produced to your specification, production begins only after you approve the proof (section 6). If a Partner cancels an order it has accepted, section 1 of the Returns & Refunds Policy applies: your payment stays with Hypena and is either applied to another Partner's offer or refunded in full.
4. Choosing a Partner and Quote Requests (“Auction”)
You choose the Production Partner that will produce your order. Where the Platform offers a quote request — shown in the app as “Auction” — Hypena forwards your specification to several Production Partners, each of which may send you a price and a turnaround time; when you accept an offer, the order is placed with that Partner under these Terms. A quote request is free, Partners do not see who you are until you accept, and nothing is ordered until you accept an offer.
5. Payments, Cards & Security
Card payments on the Platform are processed on the secure online payment page (Virtual POS) of our acquiring bank, IDBank. We accept Visa, Mastercard and ArCa cards. By confirming a payment you authorise the displayed amount to be charged to your card.
Prices are shown, and your card is charged, in Armenian Dram (AMD). The price shown at checkout is the total amount payable for the order, inclusive of any taxes that apply to it.
All card details are entered on the bank's payment page over an encrypted (TLS) connection, and every payment is authenticated with 3-D Secure (Visa Secure / Mastercard Identity Check). Card processing is performed by our PCI-DSS-compliant acquiring bank; Hypena does not receive or store card numbers, expiry dates or CVV/CVC codes.
Hypena receives your payment on behalf of the Production Partner, as its agent. Payment to Hypena discharges your obligation to pay the Partner for the order. The Partner issues the fiscal receipt for the sale and hands it to you with the order or sends it electronically; Hypena sends you the order confirmation and keeps the payment record. Where a Partner offers it, an order you collect in person may instead be paid in cash at the Partner's premises; cash is accepted by the Partner directly.
Refunds are made by Hypena to the card used for the payment, in accordance with the Returns & Refunds Policy, regardless of whether Hypena has already settled with the Production Partner.
Where a Partner's offer requires a deposit — for example, on a quote request — the deposit is charged when you accept the offer and the balance is due before handover; where a Partner allows payment in parts, the order counts as paid once the full amount has been received. A deposit is refunded in full if the Partner declines the order or cannot start it, and is otherwise treated like any other payment under the Returns & Refunds Policy.
Discounts and promo codes reduce the price shown at checkout. A promo code may be issued by Hypena or by a Production Partner for its own customers; which of them bears the discount is settled between Hypena and the Partner and does not affect you.
6. Proof Approval & Evidence
Before production begins you approve the proof — at checkout, with the print-ready file the Platform shows you, or with the revision the Production Partner sends. That approval makes that revision the binding standard for production: the Partner must produce exactly that revision, and any disagreement about the appearance of the goods is settled on it alone.
Approval covers what the proof actually showed you. By approving it you accept the spelling, wording, layout, and the position and visible colour of every element as displayed. It does not waive your rights in respect of manufacturing defects, of goods that do not match the approved proof or the agreed specification, or any mandatory consumer right — none of which can be given up by clicking approve.
A mockup is a perceptual approximation, not a photograph of your order. It shows how ink is expected to interact with the chosen material, including how a coloured or non-white substrate shows through lighter ink, and a screen is not a colour proof. Where an exact colour matters, ask the Partner for a physical proof before production.
Hypena records an evidence bundle for every order: the artwork it was placed with and its checksum, the automated pre-flight report, messages exchanged on the order, your acknowledgements, and completion or handover proof. Every complaint is decided from that bundle and the order's audit record.
7. Uploaded Files & Content
You retain ownership of any artwork or documents you upload, but you grant Hypena and the relevant Production Partner a limited licence to reproduce, modify (for pre-flight purposes) and print your files solely to fulfil the order. You represent that you hold all necessary rights to the content you upload and that it does not infringe any third party's intellectual property.
8. Prohibited Conduct
- Submitting illegal, infringing, defamatory or hateful content for printing.
- Scraping, automating, or otherwise extracting data from the Platform without written permission.
- Harassing or threatening Production Partners, their staff, or other buyers.
- Posting reviews you know to be false or paid-for.
- Attempting to circumvent the Platform's fees or to move an order off the Platform after starting it on Hypena.
9. Reviews
You may leave a review only for orders you actually placed and received. Reviews must reflect your honest opinion of the Production Partner's work. Hypena may remove reviews that violate these Terms, are off-topic, or contain personal information about third parties.
10. Delivery & Risk of Loss
Delivery is performed either by the Production Partner or by a delivery service integrated with the Platform, or you collect the order at the Partner's premises. Risk of loss for shipped goods passes to you on delivery to the address you specified.
11. Complaints, Refunds & the Hypena Guarantee
Your rights when an order is defective, does not match the approved proof, or is not delivered are set out in the Returns & Refunds Policy and are guaranteed by the Law of the Republic of Armenia on the Protection of Consumer Rights. Hypena handles every complaint and issues any refund itself, on the Production Partner's behalf; you never have to pursue the Partner. On orders placed from the Hypena catalogue, Hypena additionally provides the Hypena Guarantee described in that Policy. Custom-printed goods cannot be cancelled once production has begun.
12. Limitation of Liability
To the maximum extent permitted by law, Hypena is not liable for indirect, incidental, special or consequential damages arising out of your use of the Platform. Hypena's aggregate liability to you in connection with an order is limited to the amount you paid for that order. Nothing in these Terms limits any right you have under the RA Law on the Protection of Consumer Rights.
13. Changes to These Terms
Hypena may update these Terms from time to time. Material changes will be announced in-app or by email at least 14 days before they take effect. Your continued use after the effective date constitutes acceptance.
14. Force Majeure
Neither party is liable for any failure or delay in performing its obligations to the extent that the failure or delay results from circumstances beyond its reasonable control, including natural disaster, fire, flood, epidemic, war, hostilities, civil unrest, act of a public authority, strike, failure of power or telecommunications networks, or interruption of internet or payment infrastructure. The affected party shall notify the other without undue delay and shall resume performance as soon as the circumstances permit. This clause does not excuse any obligation to refund amounts already paid for goods or services that were not delivered.
15. Governing Law
These Terms are governed by the laws of the Republic of Armenia. Disputes are resolved by the competent courts of Yerevan, Republic of Armenia. As a consumer you may also apply to the Market Surveillance Inspection Body of the Republic of Armenia.
16. Contact
Questions about these Terms can be sent to [email protected].