This Vendor / Seller Agreement (the “Agreement”) governs the relationship between Hypena and any print shop or other vendor (each, a “Vendor”) that lists services or accepts orders on the Hypena marketplace (the “Platform”). By creating a shop on Hypena you agree to be bound by this Agreement.
1. Vendor Verification
Before your shop appears in marketplace search, you must complete identity and business verification. Hypena may request government-issued registration documents, beneficial-owner information, banking details, and contact information, and may periodically reconfirm this information in accordance with applicable law (including, where relevant, the U.S. INFORM Consumers Act).
2. Listings & Catalogue
- You are responsible for the accuracy of every listing — including descriptions, pricing, turnaround time, and sample imagery.
- You may not list services that are illegal, infringe third-party rights, or that you are unable to fulfil.
- Hypena may remove listings that violate this Agreement, the Platform’s policies, or applicable law.
3. Order Acceptance & Fulfilment
You must accept or reject each incoming order within the response time published on your shop profile. Once accepted, you commit to producing the order to the published specification and delivering it within the agreed turnaround window. Repeated failure to meet these obligations is grounds for suspension.
4. Fees & Commission
Hypena charges a per-transaction commission and, where applicable, a flat subscription fee, as listed on the Pricing page. The commission is deducted before payouts. Hypena reserves the right to update fees on at least 30 days’ notice; you may close your shop without penalty if you do not accept a fee change.
5. Payouts
Funds from completed orders are released to your registered bank account on the schedule disclosed in the payout settings, less the applicable commission and any pending refunds or chargebacks. Hypena may hold funds where required by law, where there is a dispute, or where fraud is suspected, until the matter is resolved.
6. Refunds, Chargebacks, & Disputes
You are responsible for refunds and chargebacks arising from your orders. Hypena will deduct the refunded amount (including any platform-level commission, which is returned to the buyer) from your next payout, or invoice you directly if the balance is insufficient. Where a buyer complaint is escalated, Hypena’s decision under the Returns & Refunds Policy is final.
7. Product & Service Compliance
- Your services must comply with all applicable consumer-protection, safety, and labelling regulations in the jurisdictions you serve.
- You must not produce counterfeit goods or reproduce third-party copyrighted material without authorisation.
- You must respond promptly to any takedown request received via the Platform’s intellectual-property reporting mechanism.
8. Acceptable Use
- No off-Platform solicitation of buyers you met through Hypena.
- No manipulation of reviews, ratings, or rankings (whether by reciprocal review schemes, paid reviews, or otherwise).
- No abusive conduct toward buyers, support staff, or other vendors.
- No deceptive user-interface tactics (“dark patterns”) in your storefront or checkout flow.
9. Data Handling
Buyer information shared with you (name, contact details, delivery address, uploaded artwork) is provided solely to fulfil the order. You must keep this information confidential, must not use it for unsolicited marketing, and must comply with all applicable data-protection laws. Detailed obligations are in the Privacy Policy.
10. Suspension & Termination
Hypena may suspend or terminate your shop at any time for material breach of this Agreement, failure to maintain verification, regulatory non-compliance, or to comply with a court order or regulatory directive. Where practical, Hypena will give notice and an opportunity to cure. You may close your shop at any time; obligations relating to open orders, outstanding refunds, and confidentiality survive termination.
11. Indemnification
You will indemnify Hypena against any claims, losses, or expenses arising from (a) the services you sell, (b) the content you upload to the Platform, and (c) your breach of this Agreement or any applicable law.
12. Governing Law
This Agreement is governed by the laws of the Republic of Armenia, without regard to its conflict-of-laws principles, and the competent courts of Yerevan, Republic of Armenia have exclusive jurisdiction over any dispute arising under it.
13. Contact
Questions about this Agreement can be sent to [email protected].